Frequently Asked Questions About Your Account
Go to the login page and tap 'Forgot Password.' We'll send a reset link to your registered email. If you no longer have access to that email, contact support with your username and we'll help you regain access to your account.
Once you request a withdrawal, we verify your identity and account history (usually within 2 hours). After verification, funds return to your payment method — DANA, OVO, GoPay or QRIS — within 15 minutes. Bank transfers may take longer depending on your bank.
Yes. Go to Account Settings > Security and select 'Close Account' or 'Pause Account.' Closing is permanent; pausing lets you reopen later. Both options take effect immediately. Contact support if you need help with the process.
Only you and unislot staff (when handling a support request or dispute) can see your account history. Your transaction details stay private. If we need to share data with payment providers to verify a deposit or withdrawal, we do so only to complete that specific transaction.
Your account remains active as long as you want it. Funds in your wallet do not expire. However, if your account is flagged for inactivity as per local requirements, we may contact you to confirm you wish to keep it active before applying any account limits.
Each payment is encrypted from your phone or computer to our secure server, then tokenized with your payment provider. We never see your full payment details. You'll see a confirmation in your payment app and in your unislot wallet immediately after the transaction completes.
The complete terms are in our Terms of Service page on this site. They cover account creation, fund handling, disputes and account closure. If a term is unclear or you need it explained for your local rules, reach out to support and we'll walk you through the details.
